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We wrote this FAQ to answer the many questions we receive on this topic from our clients and other inquiring minds in the many electronic communities we frequent.
We are, after all, human. We make mistakes and we forget or lose things. Like a password to a critical document. In the world of automobiles and houses, if you lose your key you call a locksmith and -- for a fee -- she lets you in without damaging your car or house. If you ask Microsoft if it’s possible to recover a lost or forgotten password to an Office document, the official position is a resounding "no." But there is a perfectly legal way to get back into your document, and the operative word here is "your." You own it. If you forgot how to get back in, there is a way. Of course, it makes perfect sense from both a marketing and a merchantability perspective that the manufacturer would claim password recovery can’t be accomplished, but we’re here to support you, not Microsoft.
AccessData Corporation (Orem, UT) has been in the cryptography/security business since 1987 (we’re quoting now from their corporate literature). More importantly, they sell password recovery utilities for Microsoft Word (WDPASS), as well as Microsoft Excel and Microsoft Money (both use XLPASS). (They have password recovery utilities for numerous non-Microsoft products as well.) AccessData also provides in-house services whereby you can get them to recover a document’s password on a per-document basis. Finally, consider their "prevent unauthorized use" feature; they provide you with a program-specific security code so that their own utilities will refuse to recover the password and instead direct you to call AccessData.
To contact AccessData call 800-489-5199, 801-224-6970, fax 801-224-6009, e-mail info@accessdata.com, or visit their Web site at http://www.accessdata.com.
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